Refund policy

Christmas Returns Policy

Last day for guaranteed Christmas delivery (subject to stock availability) is midday, December 17th 2026.

All items purchased in December will have an extended returns guarantee until Sunday, January 31st 2027. (Please note our Cillín Hill store does not typically open on Sundays. Please check social media for updated store opening hours).

Items purchased for Christmas gifts prior to December 1st will be subject to our standard returns policy.

Returns for items purchased in December which were not made before January 31st will be subject to our standard returns policy. 

Please note that Outlet items will remain exchange-only. Some outlet products may be final-sale. Please check individual product pages or get in touch with us via onlineshop@redmills.ie for clarification. 

Returns

To make your return, download or fill in our Returns Form.

You can return in-store, or through Post.

For postal returns, please send to the following address:

RED MILLS
Cillin Hill,
Dublin Road,
Kilkenny.
R95 X9T1
Ireland.

Simply complete the Red Mills Store Online Returns Form included with your order to ensure that we can process your return or exchange as efficiently as possible, and include this form with your return items.

Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it and must include all tags or labels and be in the original packaging.

The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a ‘proof of posting’, as until the parcel is received by us, it will remain your responsibility.

• Do not wear or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
• You have a statutory right to return unopened goods up to 7 days after receiving your order (“the cooling off period”). 
• You must notify us of your wish to cancel within 7 days, starting the day after delivery – please email us at onlineshop@redmills.ie
• You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.

Receipts

For items bought in store, we cannot offer a refund or exchange without the original receipt.

For all other enquiries please email us at onlineshop@redmills.ie

We will replace or refund most items, provided they are returned to us within 28 days of receipt. Complete, unused and in their original packaging with appropriate security tags intact.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

- Outlet items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlineshop@redmills.ie.

Sale items (if applicable)
Sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlineshop@redmills.ie and send your item to: Connolly's RED MILLS, Cillin Hill , Kilkenny, R95 X9T1, Ireland.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Connolly's RED MILLS, Cillin Hill , Kilkenny, R95 X9T1, Ireland.

You will be responsible for paying for your own shipping costs for returning your item, unless there has been an error with the order on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.