Simply complete the Red Mills Store Online Returns Form included with your order to ensure that we can process your return or exchange as efficiently as possible, and include this form with your return items.
Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it and must include all tags or labels and be in the original packaging.
The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a ‘proof of posting’, as until the parcel is received by us, it will remain your responsibility.
- Do not wear or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
- You have a statutory right to return unopened goods up to 7 days after receiving your order (“the cooling off period”).
- You must notify us of your wish to cancel within 7 days, starting the day after delivery – please email us at firstname.lastname@example.org
- You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
Any returns should be sent to the following address:Online Orders
For all other enquiries please email us at email@example.com